You are the last to know
Users feel it first, the ticket opens later. Between the failure and the action, the business piles up losses and stress that nobody can measure.
For IT and SAP operations leaders
Stop finding out your SAP went down
from your users.
Avox Pulse anticipates problems, shows what is critical and calls the person who fixes it. Your team leaves firefighting mode and starts operating with predictability — and your leadership finally sees results.
WITHOUT PULSE user complains → team finds out → customer upset
WITH PULSE system warns → team acts → customer never noticesThe real cost
What a silent outage costs your company.
It is not just your IT team's time. It is orders that never come in, invoices that never go out, customers waiting and leadership asking why nobody warned them.
Your team lives in firefighting mode
Expensive specialists spend the day triaging too many alerts and hunting for what matters. There is no time left to prevent — and the pressure keeps growing.
Leadership cannot see the value
With no history, no deadline and no proof, the operation always looks the same: fighting fires. It is hard to justify investment and show progress.
The outcome
Less firefighting. More control. More confidence.
Pulse does not just deliver information — it changes how your company sees and responds to SAP operations.
Problems before complaints
You act before the impact reaches the business. End users keep working — and never even know there was a risk.
Priority without debate
What is critical comes first, with an owner and a deadline. Everything else waits. Your team stops arguing about what to tackle next.
A team focused on what pays off
Less manual triage, more resolution. Your senior people go back to doing what only they can do — instead of watching dashboards.
SLA you can prove
History, deadlines and a full trail of every event. You show leadership and customers that operations deliver what they promise.
Coverage without growing the team
Monitor more environments with the same people. Pulse absorbs the volume and hands your team only what requires a decision.
Escalation at the right time
When an alert needs people, the BOC Center takes over and calls whoever is needed — with nobody having to stare at a screen.
Plans
What does peace of mind cost?
Far less than a single day running blind. Choose your coverage and grow whenever it makes sense.
Start
Protect your most critical SAP system.
US$1,200
- Continuous monitoring, with nobody watching a screen
- Automatic prioritization of what is critical
- Incidents with an owner, a deadline and history
- Reports that show results to leadership
- Email support
Growth
Standardize operations across up to 3 SAP systems.
US$2,800
- Everything in Start
- The same quality standard in every environment
- Side-by-side comparison to act where it matters
- Performance and availability view for leadership
- Data export and priority support
Enterprise
Up to 10 SAP systems with BOC Center assisted operations.
US$3,400
- Everything in Growth
- BOC Center that calls the customer and leads the response
- On-call coverage with a first-response SLA
- A complete trail of every escalation
- Success manager and guided onboarding
BOC Center
When the alert needs people.
Not every problem fixes itself. Pulse's Operations Center follows the incidents, takes command and calls whoever is needed — so your team never finds out about a failure from your customer.
- Someone accountable for your operation 24 hours a day
- Phone escalation, logged and traceable
- Impact-based priority with a response deadline
No surprises for your customer
A critical job failed after hours.
Instead of the problem showing up on Monday, someone was already acting on Saturday.
- Pulse identified it and opened the incident
- The BOC Center took over and escalated to the owner
- The service was restored before any impact
Still not sure?
The most common objections — answered.
“We already have monitoring.”
Monitoring is different from acting. Pulse prioritizes what matters, owns the deadline and drives the problem to resolution — including human escalation.
“My team has no time.”
That is exactly why. Pulse absorbs the volume and hands people only what requires a decision — everything else it resolves and records.
“Implementation will be a hassle.”
Start with your most critical environment and expand when results show up. Nobody has to stop operations for it.
What does one hour of SAP downtime cost your company?
If the answer is “a lot”, Pulse pays for itself fast. Book a demo and see your environment under control.